I endeavour to conduct business in an open, straightforward way. I offer and hope to receive honesty and fairness in my business dealings and have yet to come across a dishonest model engineer (honestly!). To be specific, I offer the following terms:
Buying from me
All models are inspected thoroughly in the workshop, photographed and have a short report written on their condition. Every item listed on this site has notes and, usually, one or more photographs which you can see. The photographs are usually taken outside the workshop, in good natural light.
I describe all my stock as accurately and impartially as possible, "warts and all" if necessary. You are welcome to inspect anything in the workshop, please call to arrange a visit first - I'm pretty flexible on visiting hours Monday to Saturday dawn to dusk but closed Sunday.
Everything I sell is on 7 days approval. If it's not what you expected or thought had been described, I will take it back provided it is in substantially the same condition that it went out. I refund the price in full less shipping - no "ifs", no "buts", no quibbling!
I don't accept deposits to reserve items. If you want to come and see an engine, give me a call - I am usually more than happy to hold it for 7 days to give you a chance to make arrangements to visit. If you need longer than this, I ask for payment in full, after which I will hold the item for as long as you need. You still have 7 days approval from date of collection - if, for any reason, it's not what you expected when you collect, I refund in full on the day.
I can accept payment in cash (UK£ sterling) or
cheque. Credit card payment is preferred for overseas customers - it
affords you a high degree of consumer protection and relieves me of
currency conversion problems. Funds can also be wire-transferred direct
to my bank account. I reserve the right to clear personal cheques
before despatching goods. In general I don't accept credit cards for
larger purchases - usually anything over £1000 - unless by prior
arrangement, due to high commission charges.
My bank is:
HSBC Bank
16/17 The Broadway
Thatcham
Berkshire RG19 3HW
ENGLAND
Sort code 40-44-52
Account number 01398970
Account name "Station Road Steam Limited"
International bank account number (IBAN) GB80MIDL40445201398970
Branch identifier code (BIC) MIDLGB2166C
Please do not wire transfer funds to me without first receiving an
invoice showing the exact amount to pay. We have had instances in the
past of overpayment, underpayment and payment for engines that had been
sold weeks before - it takes an inordinate amount of time to sort out!
Selling to me
If I am interested in something you have for sale, I will make every effort to give you an estimate of its value by telephone or email. This is entirely without obligation to you. The more information you can provide, the more accurate a price I can give - a photograph is very useful.
Should you wish to go further than this, then I will try to visit at a convenient time. If this is not practical, I will send payment for the item and arrange collection on a 7 day approval basis - exactly as I offer on goods I sell. After inspection in the workshop, I will give an exact price which you are at liberty to accept or reject, again without obligation. All I ask is that you pay for the return carriage - I will let you know what this is before I pick your model up.
Mike@StationRoadSteam.com
Telephone 01526 320012
International +44 1526 320012
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